Consumer law / Consumer Guarantees Act 1993 / Disputes Tribunal Act 1988 / Interest on Money Claims Act 2016 (IMCA) / Applicants purchased engineered oak floorboards from Respondents for $30879.56 / Applicants collected and stored floorboards for one year then had them varnished by a third party and installed by Respondent / Floorboards showed rippling and varnish issues / Applicants claimed $30,000 for replacement / Respondent counterclaimed $10,021.73 for unpaid invoice and interest / Applicants said floorboards not of acceptable quality and varnish not applied with reasonable care / Held: Floorboards were of acceptable quality but varnish had minor issues / ‘Telegraphing’ caused by moisture ingress likely occurred during storage by Applicants not prior to purchase / Storage container conditions and timing of damage supported finding water ingress occurred during Applicant’s storage / Varnish sheen was incorrect but insufficient evidence of inadequate thickness / Respondent offered t…
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KD & SB v W Ltd [2024] NZDT 894 (19 December 2024) [PDF, 192 KB] -
MT & SC v TD [2024] NZDT 888 (19 December 2024) [PDF, 111 KB] Property / Contract / Applicants purchased a house from the Respondent / Settlement occurred but the Respondent failed to remove his belongings from the property for a further 5 days / When Applicants took possession they found the house was infested with vermin / Vermin had wrecked electrical wiring and the carpets, both had to be replaced / Applicants claimed $18,244.00 comprising of numerous costs arising out of the breach of agreement such as pest control, additional accommodation, legal fees, loss of income, cleaning and electrical work / Held: Respondent breached the Sale and Purchase agreement with regards to the carpet and wiring as neither were in working order at the time of settlement / Some expenses claimed by the Applicant were too far removed from the breach of contract and were not reasonably foreseeable so have not been awarded, such as loss of income / Tribunal granted some expenses to a lesser extent than claimed by the Applicant such as legal fees and accommodation /…
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EW v Q Ltd [2024] NZDT 887 (19 December 2024) [PDF, 100 KB] Consumer law / Consumer Guarantees Act 1993 / Applicant purchased computer components from Respondent / Applicant discovered a small amount of damage on the motherboard but proceeded to install it only to discover that it could not contact the processor chip / Applicant then contacted Respondent who declined to replace the motherboard as it had been installed and so it could not rule out that the damage had been caused by installation, rather than being present on delivery / Applicant claimed $299.00, being the price he paid for the motherboard / Held: was more likely than not that the Applicant received the motherboard in a damaged state / Failure was of substantial character / Applicant entitled to receive a full refund of the purchase price of $299.00 / Claim allowed.
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LS v CC [2024] NZDT 773 (18 December 2024) [PDF, 183 KB] Property / Applicant boarded with Respondent’s father / Respondent’s father passed away / Applicant continued to live at the property on week by week informal basis / Arrangement made with Applicant that Respondent would let other family members into the house to retrieve property belonging to the family / Applicant claimed that two sleeping bags and his tent were removed by someone in the family / Applicant claimed Respondent was responsible for his loss / On the basis that Respondent had the house key, was the head of the estate and should have been aware of what the family were removing / Applicant brought claim for $2,750.00 against Respondent / Held: Respondent and his family legally entitled to enter property and remove family items / No proof of who took any items belonging to Applicant / Even if property removed by another family member, Respondent not responsible as he was not vicariously liable / Claim not proved / Claim dismissed.
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Q Ltd v N Ltd [2024] NZDT 883 (18 December 2024) [PDF, 203 KB] Consumer law / Consumer Guarantees Act 1993 (CGA) / Contract and Commercial Law Act 2017 / Applicant purchased ute from Respondent on basis it had new tyres, differential and WOF / Ute needed replacement clutch and rear differential and a turbo repair within months of purchase / Applicant claimed $15647 for repair costs / Held: Ute not of acceptable quality under CGA as reasonable consumer would not expect faults to key vehicle components to occur so shortly after purchase / CGA applies as ute was commonly used for personal use and parties had not contracted out of CGA in writing / Faults in culmination created failure of substantial character / Vehicle would have reduction in value below price paid but for repairs Applicant organised / Repair costs are fair and reasonable reflection of reduced value / Applicant entitled under s 18(3)(b) CGA to compensation of reduction in value / Respondent to pay Applicant $9385.17 / Claim accepted.
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TG v ZT [2024] NZDT 826 (18 December 2024) [PDF, 200 KB] Tort / Disputes Tribunal Act 1988 / Parties were in a romantic relationship for 80 months / Applicant claimed the Respondent took money from a joint bank account without his knowledge / All funds deposited in the account came from the Applicant / Respondent counterclaimed for compensation for lost income and other costs related to stress and harassment from the breakdown of the relationship / Respondent also claimed $28,350 for the work she did looking after the Respondent during their relationship after he suffered an injury / Held: Tribunal only had jurisdiction of the claim based in tort related to property / Taking of money from a bank account a form of economic loss / Money not defined as property in the legislation / Lack of jurisdiction to hear the claim / Respondent did not counterclaim for damage or loss of property in stress and harassment related compensation so unsuccessful claim / Respondent unsuccessful in claim for payment for looking after Applicant after he suffered a…
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EM v X Ltd [2024] NZDT 857 (17 December 2024) [PDF, 211 KB] Consumer law / Consumer Guarantees Act 1993 / Applicant called Respondent to fix leaking dishwasher / Respondent attempted to repair dishwasher but charged Applicant for fees / Applicant claimed refund of first invoice payment, non-liability to pay second invoice, and compensation for damage to cupboards / Held: first repair correctly diagnosed issues therefore Applicant not entitled to refund / Respondent's technician failed to address second repairs with reasonable care and skill therefore Applicant not entitled to pay second invoice / Applicant not liable to pay late payment fees as it was not agreed upon work commencing / Respondent not liable to compensate Applicant for cupboard damages / Claim allowed in part.
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Y Ltd v DT & KG [2024] NZDT 886 (17 December 2024) [PDF, 242 KB] Contract / Negligence / Applicant provided emergency accommodation for 2 months to Respondents and their dogs / Significant damage to units discovered after Respondents left / Applicant and their insurer claimed $12,621.08 for damage / Held: Damage to Applicant's units caused by Respondents or their dogs with liability arising in contract and negligence / Undisputed that Respondents occupied units at relevant time and evidence shows damage occurred while Respondents occupied units / Damage was either willful or caused negligently by Respondents together or alone failing to take reasonable care to prevent damage / Respondents also signed registration forms accepting liability for any damage caused / Applicant and their insurer entitled to be returned to position they would have been in had damage not occurred / Respondents severally liable to pay $6310.54 each to Applicant's insurer / Applicant's insurer to pay $500 of $12,621 total to Applicant as compensation for excess paid / Claim a…
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KI v ST [2024] NZDT 870 (17 December 2024) [PDF, 96 KB] Negligence / Applicant impacted Respondent's angus steers whilst driving / Applicant's vehicle was unrepairable / Applicant claimed $6,000 as estimated value of car pre-impact / Held: interference of an unknown third party most likely the reason for Respondent's gate being left open / Applicant did not provide evidence that the gate and fencing containing stock was of standard or quality insufficient for that purpose / Claim dismissed.
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KL v SN & NM [2024] NZDT 893 (16 December 2024) [PDF, 103 KB] Contract / Contract and Commercial Law Act 2017 (CCLA) / Respondents visited car yard where Applicant worked, intending to purchase second-hand vehicle / Respondents bought vehicle from Applicant, trading in their original vehicle as deposit / Applicant discovered a security interest registered against the Respondent’s vehicle, preventing its sale / Applicant claimed $3,500 for the trade-in value of the Respondent’s original vehicle and daily parking costs / Held: original vehicle was traded in as part of the new vehicle purchase, not sold under a separate contract / As the original vehicle was not sold for money consideration, the implied warranty under s 135 of the CCLA did not apply / Applicant, having accepted the original vehicle as a trade-in, bore the responsibility to check for any security interests / Claim dismissed.
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AI v HC [2024] NZDT 875 (16 December 2024) [PDF, 139 KB] Insurance / Respondent's vehicle collided with a vehicle / Respondent settled insurance claim with the owner of that vehicle / Applicant claimed Respondent also impacted his vehicle when it was parked and unattended / Applicant's insurer claimed $8,948.36 repair costs / Held: unknown who wrote evidence submitted by Applicant and therefore given no weight / Unlikely for Respondent to have collided with both vehicles while reversing / Applicant's vehicle had pre-existing frontal damage / Applicant's evidence insufficient to prove claim on balance of probabilities / Claim dismissed.
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BE v W Ltd & KN [2024] NZDT 885 (15 December 2024) [PDF, 240 KB] Consumer law / Fair Trading Act 1993 (FTA) / Applicant purchased house from Respondent with Second Respondent as estate agent / Applicant asked 2nd Respondent at open home about property boundary / 2nd Respondent said fence was on boundary with neighbouring property / Dispute arose with Neighbours after sale who informed Applicant that part of house encroached on their land / Neighbours told 2nd Respondent before sale about encroachment but vendor said issue resolved / Applicant claims $30,000 of legal, survey and council costs incurred in adjusting boundary through Court process / Held: 2nd Respondent's silence on potential encroachment was misrepresentation and therefore misleading conduct / 2nd Respondent did not take reasonable steps to resolve competing information about potential encroachment / Applicant had clearly asked about boundary and 2nd Respondent was silent despite professional standards creating positive duty to disclose and to avoid contravening ss 9 and 14 FTA / Appli…
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QH v N Ltd [2024] NZDT 891 (13 December 2024) [PDF, 119 KB] Consumer law / Acceptable quality / Consumer Guarantees Act 1993 (CGA) / Applicant purchased second-hand vehicle manufactured by Respondent company / Vehicle type had common engine issues and manufacturer issued recall in 2019 / Applicant’s car head gasket failed and was repaired at Applicant’s cost after Respondent refused to pay / Applicant claimed vehicle had known engine defect affecting resale value and reliability / Applicant claimed $9000 to reflect well known issues and effect on resale value / Held: vehicle not proven to be of unacceptable quality / Car had no current mechanical issues and head gasket issue occurred when car was 10 years old and had driven 152000km / Tribunal accepted manufacturer’s obligations change over time with age and mileage of car / Applicant relied on anecdotal online sources without expert evidence / No proof that head gasket failure was due to systemic defect or that vehicle was unsafe or unfit for purpose / Claim dismissed.
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SE & EE v UT & D Ltd [2024] NZDT 889 (13 December 2024) [PDF, 100 KB] Consumer law / Consumer Guarantees Act 1993 / Applicants purchased a caravan from the Respondent / While they were on holiday they discovered wear to a tyre inside edge / Vehicle was taken to an engineering company, which repaired the axle and rewelded the axle stub before the vehicle was taken for a tyre replacement / Applicants claimed the stub had been welded to the axle out of square, so the damage to the tyre was caused by a manufacturing fault / Applicants claimed $1,477.07, being the cost of repair and new tyre as well as $115.00 for a night of accommodation while the caravan was being repaired / Held: Applicants established it was more likely than not that the caravan was not of acceptable quality / Respondent ordered to pay full claimed amount of $1,447.07 to Applicant / Claim allowed.
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EC v U Ltd [2024] NZDT 825 (13 December 2024) [PDF, 199 KB] Consumer law / Consumer Guarantees Act 1993/ Fair Trading Act 1986 / Misrepresentation / Applicant purchased a motorhome online from Respondent / Motorhome was advertised and sold as a deregistered, damaged asset / Applicant purchased motorhome without inspection / Applicant’s mechanic discovered that the existing LV certification on the vehicle did not match its condition as the rear airbags had been removed / Applicant later discovered, that the Respondent’s vendor had allowed the previous owner to remove the airbags after the damage occurred / Vendor had not disclosed that to the Respondent / Neither Respondent nor Applicant would have been aware from a visual inspection that the rear airbags were missing / Held: not reasonable to rely on the sticker representing anything given the wording of the advertisement / Not clear that the Applicant relied on the certification sticker when purchasing the motorhome / No misrepresentation found / Claim dismissed.
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N Ltd v BQ & EQ [2024] NZDT 842 (12 December 2024) [PDF, 138 KB] Negligence / Respondents' shed blown off in a windstorm / Shed damaged Applicant's power pole / Applicant claimed compensation from Respondent / Respondents denied liability / Held: Respondents' shed struck pole and caused it to break / Applicant provided warnings that it should ensure outdoor items which could be blown about in storms be removed or secured / Respondents liable for damages / Risk of shed being blown in very high wind and causing damage must be regarded as foreseeable / Respondents liable to compensate Applicant for damages / Respondents ordered to pay Applicant $9,450.72 / Claim allowed.
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DE v KN [2024] NZDT 890 (11 December 2024) [PDF, 173 KB] Contract / Misrepresentation / Contracts and Commercial Law Act 2017 / Applicant purchased a property from Respondent / After moving in and beginning renovations Applicant discovered extensive structural damage including rotting timber frames and unsafe roof structures / Applicant claimed $30,000 and alleged Respondent misrepresented the property's condition by failing to disclose substandard repairs leading to unexpected renovation costs / Held: property had extensive structural damage / Respondent misrepresented its condition through "half-truths" in the disclosure form / Respondent failed to disclose significant remedial work done during ownership / Applicant induced to purchase property based on misrepresentations / Respondent ordered to pay Applicant $18,881.87 / Claim allowed in part.
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NC & QC v C Ltd [2024] NZDT 840 (11 December 2024) [PDF, 99 KB] Consumer law / Consumer Guarantees Act 1993 / Applicants purchased dresser from Respondent / Applicants claimed dresser's timber began to break apart while putting together / Applicant sought refund of purchase price, shipping cost and filing fee / Respondent claimed damage caused by incorrect installing of screws and therefore not covered under manufacturer's warranty / Held: middle panel of dresser is not of acceptable quality / Substantial failure / Drawers cannot be put together securely with a weakened middle panel / Replacement not available within reasonable time / Applicant entitled to refund of purchase price / Tribunal unable to make order relating to filing fee / Respondent ordered to pay Applicant $397 / Claim allowed in part.
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U Ltd v J Ltd [2024] NZDT 762 (11 December 2024) [PDF, 121 KB] Insurance law / Contract / Applicant owned residential property and appointed a property management company to look after it / Property manager did not notice issues during tenancy / Property damage and theft of items was discovered after tenants vacated / Applicant considered itself indemnified by Respondent under insurance policy which included "deliberate damage" by tenants / Applicant considered property manager's work in arranging repairs were "professional fees" and so covered by policy / Applicant claimed $10,750 for $6050 excess charged by Respondent and also for the "professional fees" / Held: entitlement under insurance policy based on when each event covered by policy occurred not the date damage discovered / Respondent entitled to apply excess to each item of damage arising from different sources or causes / Work done by property manager in organising repairs and representing Applicant not covered by "professional fees" / Claim dismissed.
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LX v TO [2024] NZDT 903 (10 December 2024) [PDF, 141 KB] Contract / Bailment / Parties entered into an agreement for lease of a horse / Horse injured and was euthanised / Applicant claimed cost of vet treatment and compensation for value of horse amounting to $10,000 / Held: lease agreement's day-to-day costs did not include a term that the Respondent was responsible for the horse's vet costs and euthanasia / Respondent not liable to pay Applicant compensation for replacement of horse / Parties did not agree for the Respondent to assume risk of serious accident happening to horse / Claim dismissed.
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ZP v EX [2024] NZDT 858 (10 December 2024) [PDF, 183 KB] Contract / Misrepresentation / Contract and Commercial Law Act 2017 / Applicant purchased horse from Respondent / Horse diagnosed with severe kissing spine and was euthanised / Applicant claimed $19,701.77 purchase price and veterinarian costs and half cost of euthanising horse / Held: Respondent misrepresented horse's condition to Applicant / Respondent advised Applicant that the horse never bucked or reared and had never been lame or had any soundness issues / Horse identified to be lame / Misrepresentation induced Applicant to purchase horse / Respondent ordered to pay Applicant $19,701.77 / Claim allowed.
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IM v KL & B Ltd [2024] NZDT 867 (10 December 2024) [PDF, 154 KB] Contract / Consumer Guarantees Act 1993 / Building Act 2004 / Fair Trading Act 1986 / Applicant contracted Respondent to build carport pergola / Applicant said carport was not built with reasonable care and skill and was not fit for purpose / Applicant claimed $10,000 reimbursement / Respondent counter-claimed $7,000 for additional work and mental distress / Held: Respondent installed pergola without building consent / Respondent's work was a substantial breach and Applicant was entitled to cancel contract / Tribunal cannot make an order against First Respondent personally under its jurisdiction in tort / First Respondent engaged in misleading or deceptive conduct causing loss to Applicant / Applicant entitled to refund less money owed to Respondent / Respondents ordered to pay Applicant $9,500 / Claim allowed.
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DM v H Ltd [2024] NZDT 872 (10 December 2024) [PDF, 149 KB] Property / Fencing Act 1978 / Applicant's property adjacent to property being developed by Respondent / Applicant and Respondent disputed fencing surrounding properties / Picket fence had been removed and new timber close-boarded fence extended full length of Applicant's side boundary / Applicant claimed for fence replacement costs / Held: replacement timber fence was on the boundary / Applicant's lack of objection did not equate to consenting to new fence / Previous fence not an adequate boundary fence / Respondent not liable to remove timber-boarded fence on side boundary between parties / No general compensation relating to quiet enjoyment awarded / Applicant awarded costs related to encroachment of her land and painting / Respondent ordered to pay Applicant $2,296.17 / Claim allowed in part.
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EE v D Ltd & G Ltd [2024] NZDT 862 (9 December 2024) [PDF, 221 KB] Consumer law / Consumer Guarantees Act 1993 (CGA) / Applicant purchased car from Respondent which was manufactured by 2nd Respondent / Applicant experienced issues with sudden power loss / Applicant took car to be checked by Respondent on 4 occasions over 6 year period but no issues identified / Applicant claimed $30,000 and said 2nd Respondent was deliberately hiding defect by turning off Engine Management System (EMS) features or that Respondent had failed to check coolant levels during service / Held: Car was likely of acceptable quality when Respondent sold it and Respondent had provided services with reasonable car and skill / Unlikely car had latent defect and no evidence EMS features had been or could be turned off / Applicant had several months of trouble-free driving between each power loss / Respondent unable to replicate power loss issues during checks / Applicant declined options Respondent suggested to further investigate issues / Compensation unavailable as no Respondents…
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LG & G Ltd v QN & IM [2024] NZDT 841 (9 December 2024) [PDF, 179 KB] Contract / Applicant completed electrical work for Respondents / Respondents delayed in paying invoice and were charged a late payment penalty and interest / Respondent refused to pay further mediation and debt collection costs / Applicant claimed unpaid invoices / Held: dispute had been settled through mediation conference held between parties / Applicant cannot seek further amounts from Respondents / Respondents legitimately paid agreed settlement amount in full and final settlement / Claim dismissed.