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1. Make a complaint about a legal aid provider [pdf, 304 KB]

   1 Making a complaint about a legal aid provider When to use this form Please use this form if you want to make a complaint about a legal aid lawyer (provider) who is/has provided legal services to you or someone you know. Before making a complaint, we encourage you to try to resolve any issues by talking to the legal aid provider directly, unless it is inappropriate to do this. Completing this form • You can email the form to: legalaidcomplaints@justice.govt.nz • Alternat...

2. [2025] NZEmpC 69  Bread of Life Christian Church in Auckland v Chen [pdf, 431 KB]

   ...Committee is illustrated by two documents. First, the Trust deed states that: “The Board may … appoint any committee and may delegate in writing any of its powers and duties to any such committee”. Second, the revised “Protocol and Rules of Service” (Protocol and Rules of Service) of the Core Fellowship Committee dated 5 April 2017 states: Bread of Life Christian Church in Auckland is registered with the New Zealand Government as a trust organization. The Co...

3. SD v AE & BE LCRO 229/2013 (21 August 2014) [pdf, 67 KB]

   ...reiterates the concerns raised in the initial complaint. She expresses a general disaffection with the Committee’s decision. She is critical of the Committee’s decision to take no action and considers that the Committee failed to accurately address her complaints. She maintains that the Committee’s decision contains a number of factual errors. She describes the Committee’s decision as “iniquitous and unjust”. [20] Subsequent to filing her application, Mrs SD filed fur...

4. Drug and Substance Checking Legislation Bill (No 2) [pdf, 140 KB]

   ...was by the Drug and Substance Checking Legislation Act 2020. The Bill 4. The Bill is an Omnibus Bill. It amends the Misuse of Drugs Act 1975, the Psychoactive Substances Act 2013 and the Medicines Act 1981 to enable drug and substance checking services to operate legally in New Zealand. It largely replicates and will replace the Drug and Substance Checking Legislation Act 2020 (‘the Act’), which was introduced as a temporary solution to enable drug testing in the short-term while a...

5. LCRO 68/2024 GRA v ZTV (1 September 2025) [pdf, 245 KB]

   ...support … this contention”,11 the contention being the potential claim under the Wills Act. [21] These matters amount to a complaint that Mr ZTV has breached r 3 of the Conduct and Client Care Rules12 which provides: In providing regulated services to a client, a lawyer must always act competently and in a timely manner consistent with the terms of the retainer and the duty to take reasonable care. [22] Ms RA also complains that Mr ZTV did not return telephone calls or respond

6. LCRO 130/2022 FN v EO (31 October 2023) [pdf, 261 KB]

   ...reversed in a separate decision. Background [6] At the time the events giving rise to Ms EO’s complaints took place, Mr FN was employed by the firm known as [Law Firm A]. The principal of [Law Firm A] is Mr TX. [7] [Law Firm A] retained the services of a [Nationality] manager, HW, whose role was to assist [Nationality] persons to receive legal advice from the firm. [8] During February and March 2019, a number of [Nationality] persons contacted HW for assistance to recover...

7. LCRO 124-2014 SM v TK [pdf, 236 KB]

   ...Included on the file was Mr TK’s passport. [6] Mr TK made repeated requests to Ms SM to have his passport returned. Ms SM refused to provide the passport. The complaint and the Standards Committee decision [7] Mr TK lodged a complaint with the New Zealand Law Society Complaints Service (the Complaints Service) on 21 November 2013. The substance of his complaint was that: (a) the fee charged was excessive; (a) Ms SM had refused to provide a statement of account detailing the...

8. LCRO 186/2022 DV v AW (30 October 2023) [pdf, 208 KB]

   ...company. However, it is not often that a complaint can be properly taken against an incorporated law firm as inevitably, the conduct complained about is the conduct of individuals within the firm. [70] Another factor to be taken into account when addressing this submission is that it is not readily apparent from any of the communications from either Dr FN or Mr DV that the legal services provided were being provided by a limited liability firm. [71] The firm’s letterhead refers o...

9. Access to Justice Technical Survey Report - October 2024 [pdf, 1.2 MB]

   ...based on: • Previous New Zealand surveys and legal needs research: o the questionnaire used in the Ministry of Justice’s most recent legal needs survey, Legal needs among New Zealanders. o the questionnaire used by the (now defunct) Legal Services Agency, 2006 National Survey of Unmet Legal Needs and Access to Services. o the New Zealand Crime and Victims Survey. • More recent research and questionnaires on legal needs to keep up with best practice (for example, the Legal...

10. LCRO 186/2016 KS v WX (20 July 2018) [pdf, 188 KB]

    ...former business partner (Mr JV). 1 Mr WX was a director of ABC Ltd. 3 [13] Mr KS asserted that “to date no request has been received for the return of the money held”. [14] Mr KS also addressed other matters which he assumed were the matters Mr WX was referring to when Mr BF advised that Mr WX was unhappy with other aspects of the service provided by Mr KS. (These are not matters of complaint and details have not been in...