LCRO 91/2020 LS v DV (29 July 2020) [pdf, 178 KB]
...be considered against the wider background of the purposes of the Lawyers and Conveyancers Act 2006 and the objectives of the complaints process. The general purposes of the Act are set out in s 3 and include the protection of consumers of legal services and to maintain confidence in the provision of legal services. Clearly a robust complaints system is part of achieving those purposes. This requires both the efficient dealing with complaints, and that complaints should not be lightly tu...